Things to Remember When Calling 911 – Part I: Location

Please be advised on this (unofficial) public service announcement, which is straight from a Police Dispatcher. Also, the Cleveland Police non-emergency number is 216-621-1234.

Woman calling 911

In an emergency, location is the number one thing dispatchers say you need to be ready to give them.

People sometimes assume that your location pops up on a map as soon as an emergency dispatcher answers the phone. Not necessarily true. If you’re calling on a mobile phone, they do not have the exact spot. Newer model mobile phones may give them general location information but not exact addresses. Older phone models would not have that information at all. An exact address is best, or a street and nearby cross street. If you don’t know those, try to provide landmarks to help dispatchers send help.

911 Tips

The Cleveland Police Foundation, in partnership with the Cleveland Division of Police and the Ohio Crime Prevention Association present these tips so citizens can help to make our community safer. 


The Cleveland Police Foundation is the official charity for the Cleveland Division of Police and the only organization authorized to solicit charitable contributions on its behalf.

We provide funding for youth and community outreach programs, community policing and engagement initiatives, safety & crime prevention programs, and support the members of the Cleveland Division of Police to help them better perform their duties. Contributions to the CPF are tax deductible under section 501 (c)(3) of the IRS Code.

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Thank you for supporting the mission of the CPF.